Privacy Policy

1. Introduction

India Hidden Gems Private Limited ("we", "us", or "our") operates indiahiddengems.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase through our platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, and phone number when you create an account
• Billing and payment information when you make a purchase
• Travel preferences and booking details
• Communications you send us (support requests, callback forms)

We also automatically collect certain information when you use our site, including IP address, browser type, pages visited, and device information.

3. How We Use Your Information

We use the information we collect to:

• Process bookings and payments
• Send booking confirmations and trip updates
• Respond to your inquiries and provide customer support
• Send marketing communications (you can opt out at any time)
• Improve our website and services
• Comply with legal obligations

4. Payment Information

Payments are processed securely through Razorpay. We do not store your full card details on our servers. Razorpay's privacy policy governs the handling of your payment information.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

• Service providers who help us operate our platform (e.g., Firebase, Razorpay)
• Travel partners necessary to fulfil your booking
• Law enforcement when required by applicable law

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at info@indiahiddengems.com.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our website.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications

To exercise these rights, contact us at info@indiahiddengems.com.

9. Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with a revised date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: